●    What people do reflects the culture. Culture is established by its leaders. What people do is information about the leaders.

●    The purpose of human systems is to serve people. If people are the subject, not the object—if people are put first—productivity will flow.

●   The event is not the problem. The person is not the problem. The system is the problem.

●   There is no event in a vacuum. To understand an event, look at its context.

●    Don’t involve people just to solve problems. Use problem solving to involve people.

●     You can’t have a safe workplace if you don’t have safe meetings.